FAQS

Is a proof of vaccination mandatory to attend the event?

In accordance with the new regulations put in place by the Ontario government, it will be mandatory for all attendees to show a proof of double vaccination along with a photo ID starting in order to attend all Thirteen Strings’ concerts.

When should concertgoers arrive?

The concert will be 1 hour long. Doors will open 45 minutes prior to the start time on your ticket. The performance will start promptly at the start time.

Is the venue accessible by wheelchair?

Yes, the venue is accessible by wheelchair.

Are food and drink available?

There will not be any food or drinks available. It is also prohibited to bring any food or drinks. Bottled water authorized where required.

Can I purchase a ticket at the concert?

No tickets are available at the concert for purchase. All tickets must be purchased through the website (www.thirteenstrings.ca) prior to arriving to the concert.

Do I need to wear a mask?

The mask will be mandatory for the entirety of the event.

What happens if the COVID regulations do not allow for the concert to be held?

If the regulations don’t allow for the concert to be held, it will be postponed to a further date. We will communicate any changes by email, and your tickets will be valid for the new date.

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