Dear Friends of Thirteen Strings,
The Board of Directors of Thirteen Strings met on March 17th to discuss COVID-19 and its impact on the Orchestra. In consideration of the health and welfare of our audience and artists, Thirteen Strings must cancel the upcoming concert on April 10th “Bach for Easter”. It is the right and prudent decision in the circumstances. We know you will agree.
We will monitor the situation with COVID-19 and make decisions with regards to our future planned events and operations that are effective, appropriate and clearly communicated to our patrons, our musicians and all other stakeholders.
In the meantime, as all of us come to terms with the impact of COVID-19, we ask you to remember that those most directly affected by the cancellation of our upcoming concert are the artists. They are at the heart of what we value and support and they face a period of financial hardship with the cancellation of concerts and uncertainty as to when life will return to normal. There is little to no public safety net to help them through the current situation.
Thirteen Strings is committed to helping our musicians deal with this unprecedented situation but we need your help. We ask that you consider donating the value of your ticket for the April 10 concert back to Thirteen Strings. You will receive a tax receipt for the value of the ticket in return. Your generosity will would help to ensure the well-being of our musicians.
Alternatively, you can exchange your tickets for a future Thirteen Strings concert, valid for use in the Thirteen Strings’ 2020-21 concert season to be unveiled soon.
If you prefer to receive a refund for the full amount you paid for the ticket(s), please be patient as our administrative resources are limited.
Whichever option you choose, please know that your support of the Thirteen Strings is appreciated.
To let us know what you would prefer to do with your ticket, please contact us at firstname.lastname@example.org. Our phone number is (613)738-7888, although it is a voicemail only, so please leave us a message.
As new information unfolds we will keep you informed of our plans for our concerts in May and June.
The health and safety of all is our priority and we thank you for your understanding and support during these extraordinary circumstances.
We look forward to welcoming you back soon for a Thirteen Strings concert.
Robert MacDonald, President
Guylaine Lemaire, Executive Director